The customer from Chile found our website through Google search. In the inquiry content, the customer expressed the need of sodium lignosulfonate SLS for agriculture. After we received the customer’s needs, we immediately calculated the cost and gave a quotation plan based on their requirements for product specifications and performance. At the same time, a detailed quality inspection form was attached for the customer to confirm the product quality. The customer initially hoped to verify the product quality through sample testing. However, considering that the customs clearance procedures for samples are cumbersome, time-consuming, and there is a risk of customs clearance. After in-depth communication and weighing, he finally decided to directly place a small container order as a trial order. This not only meets the customer’s needs for product quality inspection, but also avoids the difficulty of sample customs clearance.
The subsequent cooperation progressed very smoothly. We quickly signed a contract with the customer. In the payment link, the customer chose TT payment, and the prepayment was received in time. We also strictly followed the contract agreement to complete a series of processes such as stocking and customs declaration within the specified time and shipped on time. This cooperation not only established a good foundation of trust for both parties, but also laid a solid foundation for many subsequent cooperation.